Family Support Services

The Role of the Family Support Worker

The Family Support Worker is a professional with a background in social work who provides families with counselling, support, and general information about community agencies. They also discuss the disability credit and associated governmental paperwork.

Information is provided to families for accessing various communication options available for a family with a child identified with permanent hearing loss depending upon the degree of hearing loss. The communication options available through the Infant Hearing Program include spoken language (oral), manual communication (American Sign Language) or a combination of both methods.

The family support worker is a neutral party that does not provide personal opinion and does not tell you that one approach is better than another. Instead, the family support worker explains the possible choices to you and your family. Together you decide which way to communicate is best for your child and your family.